Hibajee FAQ – Your Questions Answered

Creating a Hibajee account takes about two minutes. Go to /register, enter your mobile number, choose a strong password, and confirm your date of birth. You will receive a one-time verification code on your phone — enter it to activate your account. Once verified, you can deposit and start playing immediately. Make sure the mobile number you register with is the same one linked to your bKash or Nagad wallet, as this makes deposits and withdrawals much smoother.

No. Hibajee allows one account per person. Creating multiple accounts is against the Terms and Conditions and will result in all accounts being suspended and any balances being forfeited. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and tap "Forgot Password". Enter your registered mobile number and you will receive an OTP. Enter the OTP, then set a new password. Your new password must be at least 8 characters and include a mix of letters and numbers. If you do not receive the OTP within two minutes, check that you entered the correct number and try again. Still stuck? Email [email protected].

You must be at least 18 years old to register and play on Hibajee. This is a strict requirement and Hibajee may ask for age verification at any time. If it is found that an account belongs to someone under 18, the account will be closed immediately and any funds returned to the payment source.

Log in to your account and go to the Profile or Account Settings section. You can update your display name and email address directly. To change your registered mobile number, you need to contact support at [email protected] as this requires identity verification to prevent fraud.

Log in to your Hibajee account and go to the Deposit section. Choose bKash or Nagad, enter the amount you want to deposit in BDT, and confirm. You will be redirected to your mobile wallet app to approve the payment. Once approved, your Hibajee balance updates instantly — no waiting, no delays. The minimum deposit is ৳100 and there are no deposit fees on Hibajee's side.

The minimum deposit on Hibajee is ৳100. There is no fixed maximum deposit limit for most players, though your bKash or Nagad wallet may have its own daily transaction limits set by the mobile wallet provider. If you need to deposit a large amount and are hitting wallet limits, contact support for guidance.

Most Hibajee withdrawals to bKash or Nagad are processed within 15 to 30 minutes. During peak hours or if your account requires a routine check, it may take up to 2 hours. Withdrawals are never held overnight without reason. If your withdrawal has not arrived after 2 hours, contact support with your transaction reference number.

The minimum withdrawal amount on Hibajee is ৳200. You can withdraw any amount above this at any time, as long as your balance covers it and any active bonus wagering requirements have been met. There are no withdrawal fees charged by Hibajee.

First, check your bKash or Nagad transaction history to confirm the payment was actually sent. If the payment shows as successful on your wallet but has not appeared in your Hibajee balance after 10 minutes, take a screenshot of the transaction and email it to [email protected] with your registered mobile number. The support team will trace the payment and credit your account manually if needed.

For security reasons, Hibajee processes withdrawals back to the same mobile wallet number used for deposits. This is a standard anti-fraud measure. If you need to change your linked payment number — for example, if you have lost access to your old number — contact support with proof of identity and they will guide you through the process.

New Hibajee players receive a 100% welcome bonus on their first deposit. This means if you deposit ৳500, Hibajee adds another ৳500 to your balance, giving you ৳1,000 to play with. The bonus is credited automatically after your first deposit — you do not need a promo code. The bonus applies to all games in the Hibajee lobby.

Wagering requirements mean you need to bet a certain total amount before bonus funds can be withdrawn as real cash. For example, if the wagering requirement is 10x and you received a ৳500 bonus, you need to place a total of ৳5,000 in bets before that bonus converts to withdrawable cash. Your real money balance is always withdrawable at any time — only the bonus portion has wagering conditions attached.

Hibajee runs regular promotions that include free tickets for Lucky Bingo. These are usually tied to deposit milestones, weekly reload bonuses, or special event promotions. Enable push notifications in the Hibajee app so you get alerted the moment a free ticket promotion goes live. Free tickets are credited directly to your account and appear in the Lucky Bingo lobby automatically.

If you withdraw your real money balance before completing the wagering requirement on a bonus, the bonus funds and any winnings generated from the bonus will be removed from your account. Your real money deposit and any real money winnings are always yours to withdraw — only the bonus portion is affected. It is worth completing wagering before withdrawing if you want to keep the bonus value.

Yes, Hibajee runs cashback promotions periodically — particularly on Aviator and sports betting. Cashback is typically calculated on net losses over a set period and credited as bonus funds. Check the promotions section in your account or enable app notifications to stay updated on active cashback offers.

Aviator is a crash-style game. A plane takes off and a multiplier starts climbing from 1x. You place your bet before the round starts, then cash out at any point while the plane is flying. The multiplier you cash out at is applied to your bet — so if you bet ৳100 and cash out at 3x, you win ৳300. If you do not cash out before the plane flies away, you lose your bet. You can set an auto cash-out target so the game cashes you out automatically at your chosen multiplier.

Bingo is the classic format — buy tickets, numbers get called, and you win if your card fills up. Lucky Bingo adds a progressive jackpot on top. If a player hits a full house within a set number of calls, the jackpot is triggered and paid out. Lucky Bingo also allows up to 4 cards per round and has slightly higher ticket prices to reflect the jackpot prize pool. Both games support auto-daub.

Mines Gold is a grid-based game. Before each round, you choose how many mines are hidden on the grid — anywhere from 1 to 24. You then reveal tiles one at a time. Each safe tile increases your multiplier. Hit a mine and the round ends with a loss. Cash out at any point to lock in your current multiplier. More mines means higher potential multipliers but greater risk. It is entirely your choice how aggressive you want to play.

Yes, Hibajee Blackjack uses a certified random number generator for card dealing. The house edge on Blackjack with basic strategy is under 1%, making it one of the best-value games on the platform. The game follows standard Blackjack rules — you can hit, stand, double down, and split pairs. A natural Blackjack (Ace + 10-value card) pays 3:2.

Hibajee Sports Events covers cricket (Bangladesh national team, IPL, international tournaments), football (Premier League, Champions League, local leagues), kabaddi, and other sports popular in Bangladesh. You can place pre-match bets or go in-play during a live match. All odds are displayed in decimal format and all bets are settled in BDT.

Yes. Aviator, Blackjack, Demon Hunter, and Mines Gold all have a demo mode that lets you play with virtual chips at no cost. This is a great way to learn the rules and get comfortable with the controls before putting real BDT on the line. Bingo and Sports Events do not have demo modes as they are live-format games. To access demo mode, open the game and look for the "Try Demo" or "Practice" option before placing a bet.

Demon Hunter is a wave-based action game. You place a bet and then fight through waves of demons — each wave you survive adds to your multiplier. The game ends when a demon gets through your defences. Cash out at any point between waves to lock in your current multiplier. The longer you survive, the higher the multiplier, but the demons get harder with each wave. It is similar in concept to Aviator but with an action game skin and wave-based progression.

Visit hibajee.asia/app on your phone's browser. For Android, download the APK file directly and install it — you may need to allow installation from unknown sources in your phone settings. For iOS (iPhone), open the page in Safari and use the "Add to Home Screen" option to install the Hibajee web app. The app gives you faster load times, push notifications, and one-tap bKash and Nagad payments.

Try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi to see if one works better.
• Close the app completely and reopen it.
• Clear the app cache in your phone settings.
• Uninstall and reinstall the app from hibajee.asia/app.
• If none of these work, try accessing Hibajee through your phone's browser directly.

If the issue persists, email [email protected] with your phone model and Android/iOS version.

Game lag is almost always caused by a slow or unstable internet connection. Hibajee games are optimised for mobile data but still need a stable connection. Try switching to a stronger Wi-Fi signal or moving to an area with better 4G coverage. Closing other apps running in the background can also help free up memory on older phones. If you experience a game freeze mid-round, your bet is protected — the round result is recorded server-side and your balance will reflect the correct outcome when you reconnect.

The most common reasons for login failure are: entering the wrong password, using a different mobile number than the one registered, or the account being temporarily locked after multiple failed attempts. Use the "Forgot Password" option on the login page to reset your password via OTP. If your account has been locked, wait 30 minutes and try again, or contact support to unlock it manually.

Log in to your account and go to the Responsible Gaming section in your account settings. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to prevent impulsive decisions. Lowering a limit takes effect immediately. Visit the Responsible Gaming page for full details on all available tools.

Yes. Hibajee offers a "Take a Break" feature that lets you pause your account for a set period — 24 hours, 7 days, 30 days, or 90 days. During this time you cannot log in, deposit, or play. Your account and balance are preserved and you can return when the break period ends. To activate a break, go to Responsible Gaming in your account settings or email support.

If you feel you need to stop playing on Hibajee permanently, you can request a self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Your account will be closed, your remaining balance will be returned to your bKash or Nagad wallet, and you will not be able to create a new account. This is a serious step and Hibajee takes it seriously. Please read the Responsible Gaming page before making this decision.

Hibajee is designed for entertainment. Gaming is safe as long as you treat it as fun, not as a way to make money or solve financial problems. Only play with money you can afford to lose. If you find yourself chasing losses, hiding your gaming from family, or feeling anxious about it, these are signs to take a break. Use the deposit limits and break tools available in your account. You can also visit the Responsible Gaming page for self-assessment tools and support resources.