Hibajee Privacy Policy – How We Protect Your Personal Data

This Privacy Policy is published by Hibajee, the operator of the online gaming platform accessible at hibajee.asia ("Hibajee", "we", "us", "our"). Hibajee provides online casino games, bingo, sports betting, and related entertainment services to players in Bangladesh, with all transactions conducted in Bangladeshi Taka (BDT).

Hibajee is the data controller for all personal data collected through the hibajee.asia website and the Hibajee mobile application. This means Hibajee determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how Hibajee handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

Hibajee collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are as follows:

Hibajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by responsible gaming obligations (for example, self-exclusion records).

Hibajee collects your personal data through the following channels:

• Direct registration: When you create a Hibajee account, you provide your name, mobile number, date of birth, and other required details directly.
• Identity verification: When Hibajee requests KYC documents, you submit identity documents such as your NID or passport directly through the platform.
• Payment transactions: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, transaction data is shared with Hibajee by the payment provider to confirm the transaction.
• Platform usage: Technical and usage data is collected automatically as you browse and play on Hibajee, through server logs, cookies, and analytics tools.
• Customer support: When you contact Hibajee support via live chat or email, the content of those communications is recorded and stored.
• Promotions and surveys: If you participate in a Hibajee promotion or complete a feedback survey, any information you provide is collected and stored.

Hibajee uses your personal data for the following specific purposes. We only process data where we have a lawful basis to do so — either because it is necessary to perform our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your rights.

• Account management: To create, maintain, and secure your Hibajee account, including verifying your identity and age.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Game delivery: To provide access to Hibajee games including Lucky Bingo, Bingo, Aviator, Blackjack, Mines Gold, Demon Hunter, and Sports Events.
• Bonus and promotion management: To track bonus eligibility, wagering progress, and promotional participation.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements.
• Platform improvement: To analyse usage patterns and improve the Hibajee platform, games, and user experience.

Hibajee does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.

Hibajee does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment providers: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC service providers may receive your identity documents to verify your age and identity on Hibajee's behalf.
• IT and hosting providers: Hibajee's platform is hosted on secure servers. Our hosting and infrastructure providers may have access to data stored on those servers as part of their service delivery.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics providers to help Hibajee understand platform performance and user behaviour.
• Legal and regulatory authorities: Hibajee may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law.

All third parties with whom Hibajee shares personal data are required to handle that data securely and in accordance with applicable data protection laws. Hibajee does not permit third parties to use your data for their own marketing purposes.

Hibajee uses cookies and similar tracking technologies on the hibajee.asia website and mobile application. Cookies are small text files stored on your device that help Hibajee recognise you, remember your preferences, and understand how you use the platform.

Hibajee uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on Hibajee.
• Analytics cookies: Collect anonymised data about how players use Hibajee — which pages are visited most, how long sessions last, and where players encounter issues. This data helps Hibajee improve the platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using Hibajee. Disabling analytics cookies will not affect your ability to play but will limit Hibajee's ability to improve the platform based on usage data.

Hibajee retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

Hibajee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and Hibajee's servers.
• Encryption at rest for sensitive data including identity documents and financial records.
• Access controls ensuring that only authorised Hibajee personnel can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of Hibajee's platform and infrastructure.
• Secure password hashing — Hibajee never stores your password in plain text.
• Two-factor authentication options available to all players for additional account security.
• Monitoring systems that detect and alert on suspicious account activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Hibajee will notify affected players promptly and take all reasonable steps to mitigate the impact.

As a Hibajee player, you have the following rights over your personal data. You can exercise any of these rights by contacting Hibajee support at [email protected] or through your account settings where applicable.

Hibajee will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case Hibajee will notify you of the extension and the reason for it. Exercising your rights is free of charge.

Hibajee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any Hibajee service.

If Hibajee becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all funds will be returned to the payment source, and all associated personal data will be deleted without delay.

If you believe a minor has registered on Hibajee, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The Hibajee platform may contain references to third-party services such as bKash, Nagad, and Rocket for payment processing. These services operate under their own privacy policies, which Hibajee does not control. Hibajee is not responsible for the privacy practices of any third-party service.

We encourage you to review the privacy policies of any third-party service you use in connection with your Hibajee account, particularly your mobile banking provider, before sharing personal data with them.

Hibajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, Hibajee will notify registered players via the mobile number or email address associated with their account. Your continued use of Hibajee after any update to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Hibajee handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available through your Hibajee account dashboard after login.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For data rights requests specifically — such as access, rectification, or erasure — please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account.